Monitoring and evaluation of the quality of healthcare service delivery in Ntungamo district, Uganda

Abstract

The need to discern the progress of development interventions has increased the demand for Monitoring and Evaluation (M&E) activities. In this paper, we report findings on a study that examined the impact of M&E on the quality of healthcare service delivery in Ntungamo District. The study used a cross-sectional research design where data from 213 respondents was used to draw inferences. The quantitative findings were generated through a questionnaire method and findings were supplemented by qualitative data
through interviews. The study established that the implementation type of M&E has a statistically significant positive relationship with the quality of healthcare service delivery as depicted by a correlation coefficient of r=0.308**. Also, benefi ciary type of M&E has a statistically significant positive relationship with the quality of healthcare service delivery as indicated by correlation results r=0.378**. On its part, social accountability type of M&E had a positive correlation (r=0.345**). Overall, the study demonstrates that monitoring and
evaluation has a medium impact on the quality of healthcare service delivery in Uganda. The implication of this finding is that there are other factors likely to infl uence the quality of health care delivery other than M & E. The findings appeal to contexts beyond a local government and convey that M and E is not the only factor likely to support the success of an intervention.